Terms & Conditions
Before purchasing tickets please note:

Tickets are none refundable and cannot be exchanged for alternative dates once booking is made.

Gentleshaw is a very small outdoor sanctuary. There are no indoor areas currently open due to covid restrictions.

Limited facilities for picnics within the wildlife centre. Please keep groups to max 6.

As per government advice, a one way system will be in place. You may walk around the small sanctuary as many times as you wish.

Face masks must be worn whilst in the garden centre but not within the wildlife centre.

An alternative exit will be in use. This involves a 2 minute walk to the main car park, garden centre entrance.

Once you have left the sanctuary there is no readmission.

In line with government restrictions to encourage social distancing, there will be no flying displays and no public contact with any animals.

Seating will be reduced.

Please use hand sanitising stations provided.

Please adhere to social distancing recommendations.

Please avoid touching Windows/barriers.

Staff may be wearing PPE and will be observed carrying out extra cleaning regimes.

Cash donations can be left in any donation box.

Please do not attend if you feel unwell.

Toilet facilities are limited.

If you have additional needs, please contact us for information before purchasing your ticket.

The tearoom, play area, mini train, mini golf and garden centre toilet facilities are still under restrictions or remain closed. These areas are operated by Fletchers Garden Centre. Please contact the garden centre for information on these restrictions. 01785 851 057.
Gentleshaw is not responsible for any of these areas.

We reserve the right to amend these conditions without notification.

Gentleshaw wildlife centre, Stone road, Eccleshall. Staffs. ST216Jy
Open 10:30 -4:30 Daily excluding Tuesday 7th, 14th, 21st July, 28th July.

A £1.00 handling charge is added to all purchases. This is to cover the additional costs incurred with setting up a ticket selling system.

What To Do After Purchasing Tickets & Upon Arrival.
Once you have made your purchase. Sit back and wait for your day.

Your ticket is valid for entrance on the day that you book. You can arrive anytime after 11am, last admission will be 3pm. You are free to go around as many times as you like and stay as long as you wish.

Please use the car park at the front, side or rear of the Garden Centre.
Enter through the main entrance to Fletchers Garden Centre adhering to the social distancing rules in place and following the one way system.
Gentleshaw Wildlife Centre is located opposite the train and play area at the rear of the garden centre.

Proceed to the entrance window where a member of staff will be located, in the event that nobody is present please use the bell facility.

There will be a hand sanitiser station located at the entrance, you will be required to use this before you enter. Additional hand sanitisers will be located around the Wilidlife Centre, you are encouraged to use these if required.

If there is a queue please observe social distancing rules as outlined by the UK government.
You will be asked for your name and number of tickets booked. This will then be cross checked with our records for visitors attending on that day.
You will then be directed into the Wildlife Centre.

When you are ready to leave, a temporary exit will be in place. This will lead you out the rear of the Wilidlife Centre. It is a short 2 minute walk back to the main car park. You will not be permitted entry back inside once you have left.
Customers requiring wheel chair access or those with additional needs, please contact a member of staff for assistance.

Enjoy your time with us and we thank you for your continued support.